Cases / Wijs
Legal / Personal injuryWijs Letselschade helps people with personal injury after an accident, and anyone looking for help can also reach them on WhatsApp. We built the agent that reads along there first.
Where it started
Someone at Wijs watched WhatsApp by hand. Every new message was read, categorised and run through a decision tree to find the right reply. Some were about cases Wijs doesn't handle, such as a medical error or damage to a car only. That sorting took time, and it started over with every message.
What we built
Our agent sees right away what each new conversation is about. If Wijs can't help, the sender gets a fixed reply from Wijs straight away, pointing to someone who can. If it's a real case, or the agent has any doubt, the conversation goes to a person. The team now starts with the cases that matter, not with every single message.
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